Privacy Policy

Information You Provide Voluntarily

We collect information that you choose to provide when you use our website or contact us. This may include:

• your name, email address, and telephone number;
• your ZIP code;
• your date of birth or age;
• your insurance interests and the type of coverage you are exploring;
• Medicare eligibility information;
• plan preferences, priorities, and other details you share (such as medications, providers, travel plans, or household information);
• any additional comments or notes you provide; and
• your preferred method and times for us to contact you.

You provide this information through the personalized insurance review quiz, the consultation request form, callback requests, the chat feature, telephone calls, emails, and appointment requests. Providing this information is optional, but some information may be required in order to respond to your request.

Information Collected Automatically

When you visit the website, basic technical information may be collected automatically, including:

• your IP address;
• browser type and device information;
• the pages you visit and how you interact with the website;
• cookies and similar technologies; and
• analytics and advertising measurement data.

We use a Google tag (Google Ads) for conversion tracking and measurement, which may set cookies and collect website interaction data. The website also includes a third-party chat widget and an embedded map, each of which may collect basic technical information through its own tools. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some features may not function properly without them.

How We Use Your Information

We use the information we collect to:

• respond to your requests and answer your questions;
• provide insurance guidance and help you compare coverage options;
• communicate with you about insurance products, enrollment, and follow-up;
• assist with enrollment or connect you with insurance carriers and enrollment platforms;
• operate, maintain, and improve the website and our services;
• maintain the security of the website and our business; and
• comply with legal, regulatory, and insurance-recordkeeping obligations and prevent fraud.

How We Share Your Information

We do not share your personal information for marketing lists. We may share information with:

• insurance carriers and enrollment platforms (such as Medicare enrollment tools, HealthSherpa, and carrier enrollment portals) when necessary to respond to your request or help with enrollment;
• technology providers that operate the chat widget, forms, and other website features;
• website hosting providers;
• customer-management (CRM) and communication systems we use to organize and respond to inquiries;
• analytics and advertising measurement providers (such as Google); and
• other service providers who help us operate the website or provide requested services.

These providers may use your information only as needed to perform their services and are subject to their own privacy and data practices.

We Do Not Sell Your Information

Get Covered with Evelyn does not sell your personal information for money.

External Websites

The website contains links to insurance carrier websites, Medicare enrollment tools, HealthSherpa, dental and vision carriers, travel-insurance providers, and other third-party websites. When you click these links you may leave getcoveredwithevelyn.com. We do not control these websites and are not responsible for their content, availability, security, or privacy practices. Each third-party website has its own privacy policy and data practices, which you should review.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary based on business needs, legal and regulatory requirements, insurance documentation, and recordkeeping obligations, and for as long as needed to respond to requests, defend rights, or comply with the law.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and record-retention requirements. To make a request, contact us using the information below. You can opt out of receiving text messages by replying STOP to any message, and you can opt out of marketing emails by following the unsubscribe instructions provided in those emails or by contacting us.

Communications

When you request information or provide your contact information, we may contact you by phone, email, or text message about your inquiry and related insurance options. Your consent to receive marketing communications is not a condition of purchasing any insurance product. You can opt out of text messages by replying STOP and opt out of emails using the instructions provided.

Children's Privacy

The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

No Guarantee of Eligibility or Coverage

Submitting information through the website, quiz, or forms does not guarantee eligibility, coverage, enrollment, pricing, or acceptance by an insurance carrier.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated effective date will appear at the top of this page. Your continued use of the website after changes indicates your acceptance of the updated policy.

Contact

For questions about this Privacy Policy, please contact us: